How to get your team to activate their benefits account

So you’ve opted for My Staff Shop as your chosen employee benefits platform…what next? If you want to see high engagement and usage of the perks you’re paying for, then getting your people set up properly is key.

Here’s how to get the most out of My Staff Shop for your workplace, and get your employees logged into their portals.

Find your Package

Firstly you need to choose which scheme is best suited to your organisation. We have a range of packages and add-ons so you can choose extra health and financial benefits on top of your chosen package. The best way to know which packages and additional features are right for your company, is to speak to our experts so they can help you to find the best solution for your people, with a tailored approach.

Communicate the Platform

In order for your employees to know the full range of perks that they have access to, you need to clearly communicate this to them. Employees can only work with what they know, so it’s the job of the employer to clearly convey the company perks.

Have an announcement, newsletter, noticeboard, use everything at your disposal in addition to verbally communicating the benefits that your staff now have access to, and this way your people are equipped with the information they need to get the most out of their benefits.

Demo the Platform

The best way to ensure that the platform is accessible and usable is to have a session with your people during work hours. Walk through the platform with a shared screen, and show how simple it is to activate an account, and navigate the portal. Speak to our team about giving a full demonstration to your people, and giving the opportunity for any questions to be answered.

Get employees set up with an account

Nearly 98% of people in the UK have internet access, so the platform should be easily accessible, via smartphone, tablet, computer, or laptop. However, sometimes the idea of getting set up with a new account can be intimidating, so walking through it can be helpful. In the event that employees don’t have regular internet access, you can address this and find a solution to ensure that employees have equal access to their benefits.

Get the App

The quickest and easiest way for employees to access their benefits portal is through the My Staff Shop app, so encouraging your people to download it and get logged in will increase the likelihood of them using the platform on a regular basis. Make sure to clearly demonstrate to employees where they can download the app, just in case of confusion. It’s as easy as that!

Lead by Example

It’s all well and good telling employees what they should and shouldn’t be doing, but the most effective way to influence them is through demonstrating yourself. When you make a big saving using the app, tell people! When you’ve entered the monthly lottery, remind your people to do the same. If there’s a particular discount you think someone will enjoy, let them know. Proof that the portal holds value and offers useful perks will encourage staff to use it.

Ask for Feedback

If people aren’t using the platform, the best way to find out why is to ask. Whether this is conversationally or through surveys, find out the causes as there could be a simple solution. It could be people struggling to get set up, not having enough phone storage for the app, or just that they haven’t had the time to look through it. Getting to the bottom of it is as simple as asking the question.

Try a free demo for yourself or speak to our experts about boosting your employee engagement.