Case Study Rivus Fleet Solutions

circle blue 2

Sector: Fleet Services

Number of Employees: 1330

Locations: 83 Nationwide

Employee mix: Vehicle technicians make up most of the workforce with standard support services for the rest- average age 43.

blue shape
Brush stroke of blue 7
Brush stroke of orange 7
Cropped shot of a group of creatives having a meeting in a modern office

Problem to be solved?

The ultimate goal was to use My Staff Shop to support our employee satisfaction, recruitment and retention strategies. Rivus wanted a cost-effective platform to house our reward programme and offer employees a wide range of discounts to further their wages.
blue shape

1. Employee Assistance Programme

Rivus employees have 24/7 access to confidential counselling services and employee assistance programmes. In addition, the platform gives access to education tools to manage stress.

2. Financial Wellbeing

The large range of discounts as well as financial education resources within the platform. I have not seen any of the other providers offer anything at places like Aldi and Lidl, so this is unique and a great way to get colleagues to log in every day.

I have personally built up around £420 in Reward Beans in approximately nine months! That is without half the products that you can use it for because of Covid. Demonstrating how effective the platform is for saving when used well.

3. Support for existing benefits

Incorporated into the existing platform with unique page visible & bespoke links.

4. Financial Reward

My Staff Shop has made administration of our Reward & Recognition proposal incredibly easy with budgets allocated to budget holders on the portal, who can then seamlessly give financial rewards for performance.

5. Intercompany Recognition

We have also taken great advantage of ‘fanmail’. Fanmail is an excellent platform feature that allows anyone in the business to send a ‘well done’ or ‘thank you’ to another colleague. We have had over 500 fanmails sent across the company.

Brush stroke of blue 6

Why did Rivus change their Employee Benefits provider to My Staff Shop?

Compared to larger employee benefits providers, the standard of support from My Staff Shop has been far superior. My Staff Shop is a smaller company than many in the market, but with that, you get a more customer-focused service.

Girls drinking coffee and shopping online
blue shape
Image of couple reviewing budgets

What elements of your new platform surprised you?

The consultant visits are unique and were key for me in ensuring engagement with the platform. You can pay all the money in the world for a platform, but you’re wasting money if no one uses it.

Brush stroke of orange 8

What measurable benefits have you seen?

These things are always hard to fully quantify. There has certainly been good feedback in the employee satisfaction survey, and our employee satisfaction results have seen significant improvement.

Two woman hold meeting in open plan office
Brush stroke of blue 4

Highly Recommend

Headshot of James Drewry Head of Payroll & Reward

The support we have received from My Staff Shop has been excellent, both during launch and ongoing. Anything raised is quickly and efficiently dealt with. Throughout, my account manager has always been available and has been a fantastic support.

Processes have been clear, training has been provided, and support with communications has been great. My Staff Shop ran specific webinars for the discount platform to support the launch and also for budget holders for the Reward & Recognition platform. The result has seen 66% of employees sign into the platform so far.

James Drewry

Head of Payroll & Reward

How can we help?

Don’t use this form if you are an employee and have a query about your account, gift cards, orders or anything else. Please contact us here.

Don’t use this form if you are an employee and have a query about your account, gift cards, orders or anything else. Please contact us here.

Scroll to Top