Sector: Fleet Services
Number of Employees: 1330
Locations: 83 Nationwide
Employee mix: Vehicle technicians make up most of the workforce with standard support services for the rest- average age 43.
Problem to be solved?
1. Employee Assistance Programme
2. Financial Wellbeing
I have personally built up around £420 in Reward Beans in approximately nine months! That is without half the products that you can use it for because of Covid. Demonstrating how effective the platform is for saving when used well.
3. Support for existing benefits
Incorporated into the existing platform with unique page visible & bespoke links.
4. Financial Reward
My Staff Shop has made administration of our Reward & Recognition proposal incredibly easy with budgets allocated to budget holders on the portal, who can then seamlessly give financial rewards for performance.
5. Intercompany Recognition
We have also taken great advantage of ‘fanmail’. Fanmail is an excellent platform feature that allows anyone in the business to send a ‘well done’ or ‘thank you’ to another colleague. We have had over 500 fanmails sent across the company.
Why did Rivus change their Employee Benefits provider to My Staff Shop?
Compared to larger employee benefits providers, the standard of support from My Staff Shop has been far superior. My Staff Shop is a smaller company than many in the market, but with that, you get a more customer-focused service.
What elements of your new platform surprised you?
The consultant visits are unique and were key for me in ensuring engagement with the platform. You can pay all the money in the world for a platform, but you’re wasting money if no one uses it.
What measurable benefits have you seen?
These things are always hard to fully quantify. There has certainly been good feedback in the employee satisfaction survey, and our employee satisfaction results have seen significant improvement.
Highly Recommend
The support we have received from My Staff Shop has been excellent, both during launch and ongoing. Anything raised is quickly and efficiently dealt with. Throughout, my account manager has always been available and has been a fantastic support.
Processes have been clear, training has been provided, and support with communications has been great. My Staff Shop ran specific webinars for the discount platform to support the launch and also for budget holders for the Reward & Recognition platform. The result has seen 66% of employees sign into the platform so far.
James Drewry
Head of Payroll & Reward
How can we help?
Don’t use this form if you are an employee and have a query about your account, gift cards, orders or anything else. Please contact us here.
Don’t use this form if you are an employee and have a query about your account, gift cards, orders or anything else. Please contact us here.
- 03300 242 281
- 2 Charlesworth Court, Knights Way, Battlefield Enterprise Park, Shrewsbury SY1 3AB